TERMS OF SERVICE
Effective Date: November 6, 2025
IMPORTANT NOTICE: THIS AGREEMENT (AS DEFINED BELOW) IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN THE DISPUTE RESOLUTION SECTION BELOW.
Designer Brand Terms of Service
This is an agreement between you and Designer Brand LLC (together with its affiliates, collectively “Ring,” “we,” “us,” or “our”). These Designer Brand Terms of Service (“Terms”), and any terms incorporated in these Terms or made available through any Designer Brand Offering (collectively, the “Agreement”), govern the use of and access to Designer Brand Offerings and Non- Designer Brand Offerings (collectively, “Offerings”). “ Designer Brand Offerings” are all Designer Brand -manufactured or Designer Brand -branded: (1) services, features, software, websites, and applications (“Services”); and (2) hardware products (“Products”). “Non- Designer Brand Offerings” are services, features, software, websites, applications, products, and content that are not manufactured by Designer Brand or Designer Brand -branded that you may be allowed to access or acquire through a Designer Brand Offering.
1. GENERAL
The term “you” means any person or entity who purchases, accesses, or uses an Offering, including by creating an account associated with an Offering.
You must be at least 13 years old to use the Designer Brand Offerings. If you are between the ages of 13 and 18, you may use the Designer Brand Offerings only with consent of a parent or guardian who agrees to this Agreement on your behalf.
By using or accessing any Offering, you agree to be bound to this Agreement on behalf of yourself, all members of your household, and all other people and entities that use your Products or access any Offering through your account (collectively, “Covered Parties”). You are responsible for any use of the Offerings by Covered Parties.
If you’re agreeing to this Agreement on behalf of an entity, such as the company you work for, you represent to us that you have legal authority to bind that entity.
2. Designer Brand OFFERINGS
a. Account
You may need a Designer Brand account to use the Designer Brand Offerings, and you may be required to be logged into the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Designer Brand reserves the right to the fullest extent allowed by applicable law to refuse service, terminate accounts, terminate or suspend your rights to use or access the Services or your account, remove or edit content, or cancel or refuse to accept orders for any reason in its sole discretion. You may not use any Designer Brand Offerings if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using the Designer Brand Offerings. You must comply with all U.S. or other export and re-export restrictions that may apply to the Designer Brand Offerings.
b. Content, Your Responsibilities, and System Requirements
Certain Designer Brand Offerings allow you to store, access, retrieve, and manage videos, audio, images, text, and other information or content captured by Products or provided to us in connection with Designer Brand Offerings (including content you post, submit, and/or share with other parties, for instance, through Designer Brand Neighbors, the Designer Brand App, the Designer Brand Community, or via a share link) (collectively, “Content”). You authorize and direct us to store, process, reproduce, and use your Content in connection with our operation and provision of the Designer Brand Offerings.
You must use the Designer Brand Offerings in accordance with this Agreement and any instructions or specifications we provide you, and only for their intended purpose. You are responsible for how your Designer Brand Offerings are set-up, configured, and used (or misused). For instance, you are responsible for how your cameras and other Products are positioned, what your Products record, what Content your Designer Brand Offerings store, whether audio recording is turned on, what features are enabled, and what zones are being monitored and recorded. You must ensure that Designer Brand Offerings are only used in a manner that complies with applicable laws and regulations, including: (i) any required consent and notice to third parties relating to recording or sharing of Content or use of facial recognition or other types of detection features; and (ii) laws relating to recording or sharing of Content that includes public spaces or private areas beyond the boundary of your property.
The Designer Brand Offerings will not be accessible or fully functional without: (1) Wi-Fi internet access that has reliable bandwidth and connectivity, and is always on; (2) an enabled and supported mobile device; and (3) other required system elements that have been specified by Designer Brand or communicated to you (including in applicable product specifications or documentation). It is your responsibility to ensure that you have all required system elements and that they are compatible and properly configured to work with the Designer Brand Offerings and that Designer Brand Offerings are fully functioning and properly maintained. If you alter any hardware, software, or other element of Designer Brand Offerings, it may prevent the proper operation of Designer Brand Offerings.
c. Subscription Plans
Designer Brand offers a number of subscriptions (each, a “Subscription Plan”). For more information and terms, please see Designer Brand Subscription Plans.
i. Promotional Trials. We sometimes offer certain customers trials or other promotional offers to Subscription Plans, which are subject to this Agreement. If you do not enter into a paid Subscription Plan before the end of your trial period (if any), any video, image, audio, and/or other Content captured by your Products associated with your Subscription Plan (“Subscription Plan Recordings”) will no longer be accessible to you.
ii. Paid Monthly and Annual Subscriptions. At any time, you may enroll in any available monthly or annual paid Subscription Plans, which will continue until you or we cancel your subscription. From time to time, we may offer different subscription terms, and the fees for such subscriptions may vary. Subscription fees may be subject to tax and are non-refundable. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your Subscription Plan will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable subscription fees and any taxes, using any payment method we have on record for you.
Subscription fees are billed or charged on the first day of the applicable subscription period. If any payment is not received or is returned unpaid, or if any credit card or similar transaction is rejected or denied, Designer Brand reserves the right to cancel your Subscription Plan unless you provide us with a new payment method. If you provide us with a new payment method and are successfully charged before your Subscription Plan is cancelled, your new subscription period will be based on the original renewal date and not the date of the successful charge.
If you purchased a Subscription Plan on amazon.com, you also agree to Amazon’s Conditions of Use and Privacy Notice.
iii. Cancellation of Subscription Plans. If you purchased your Subscription Plan on ring.com, please see Upgrading, Changing, or Canceling your Subscription Plan for more information about canceling your Subscription Plan. If you purchased your Subscription Plan on amazon.com, you can cancel or adjust your subscription settings in Your Memberships & Subscriptions within your amazon.com account. After your cancellation, you will continue to enjoy access to the Subscription Plan and your Subscription Plan Recordings until your subscription period ends; you will not receive a refund of any subscription fees already paid. After your subscription period ends, your Subscription Plan Recordings will no longer be accessible to you.
d. Sharing Content
Designer Brand Offerings may also allow you to post, submit, and/or share (“Share”) Content to or with Designer Brand and/or with other parties.
You may Share Content, so long as it is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property or other rights (including publicity and privacy rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the Content. Designer Brand has the right, but not the obligation, to monitor and edit or remove any Content. You may not Share any Content or other materials to us (whether by email, in your interactions with Designer Brand ’s customer support personnel, or otherwise) or use Content in a manner that violates the Neighbors By Designer Brand Community Guidelines, which are hereby incorporated by reference. You represent and warrant that you own or otherwise control all of the rights to the Content that you Share; that such Content is accurate; and such Content does not violate this Agreement. Designer Brand takes no responsibility and assumes no liability for any Content Shared by you or any third-party. If you see Content that you believe violates this Agreement, please flag it in the mobile application or report it to us by emailing abuse@ring.com.
If you do Share Content through Designer Brand Offerings, including through Designer Brand Neighbors, the Designer Brand App, the Designer Brand Community, or via a share link, you grant Designer Brand an unlimited, nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, store, delete, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such Content throughout the world for any purpose in any media. You grant Designer Brand and sublicensees the right to use the name that you Share in connection with such Content.
e. Access And Use
Subject to your compliance with this Agreement, Designer Brand grants you a limited, non-transferable, non-exclusive right to access and make personal and non-commercial use of the Designer Brand Offerings. If you are a business that purchased a Designer Brand Offering for business purposes (such as using Designer Brand Offerings on your business premises or enabling tenants to use the Designer Brand Offerings), Designer Brand grants you a limited, non-transferable, non-exclusive right to access and make internal, lawful business use of that Designer Brand Offering; however, this license does not include any right to resell the Designer Brand Offerings, or otherwise make the Designer Brand Offerings available for third parties.
f. Privacy
Please see Designer Brand ’s Privacy Notice for information regarding the collection and use of personal information collected through the Designer Brand Offerings.
We also use third-party web and app analytics services on our websites and mobile apps. Some of these services use automated technologies to collect and analyze information, including personal information (such as email, device identifier, and IP addresses) to understand how you use our websites and mobile apps. Web and app analytics services help us improve features, evaluate the effectiveness of our marketing, and, ultimately, optimize the customer experience. To learn more about these analytics services, please see our Cookie Policy.
To make a selection regarding web and app analytics cookies placed by third parties and personalized advertising by third parties, please visit the Control Center and/or Cookie Settings Manager to set your preferences.
g. Designer Brand Artificial Intelligence and Machine Learning Services
Designer Brand may make available Designer Brand Offerings that utilize artificial intelligence, computer vision, machine learning, or similar technologies (“AI Technologies”), such as: (1) community-based event detection (e.g., lost pet detection); (2) Smart Video Search and Smart Video Descriptions; and (3) Virtual Security Guard. You direct Designer Brand to use AI Technologies to provide such Designer Brand Offerings to you. We do not guarantee AI Technologies’ functionality or that the content it generates is accurate, reliable, always available, or complete. You should always verify the accuracy of any outputs from AI Technologies prior to relying on them.
h. Software
You may use the software (including updates) incorporated in any Designer Brand Offering (the “Software”) solely for purposes of enabling you to use the Designer Brand Offerings and as permitted by this Agreement. By using any Designer Brand Offering, you consent to the automatic installation of updates to the Software at any time and without notice to you. You may not incorporate any portion of the Software into other programs or compile any portion of it in combination with other programs or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, distribute, assign any rights to, or license the Software in whole or in part. Software used in any Designer Brand Offering is the property of Designer Brand or its suppliers or licensors and is protected by U.S. and international copyright laws. When you use the Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile software provider, and such usage is subject to the third parties’ fees, terms, and policies.
You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Software, whether in whole or in part. If you are a U.S. government end user, we are licensing the Software to you as a “Commercial Product” as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights we grant you to the Software are the same as the rights we grant to all others under this Agreement. In the event of any conflict between this Agreement and any other Designer Brand or third-party terms applicable to any portion of the Software, such as open-source license terms, such other terms will control as to that portion of the Software and to the extent of the conflict.
3. CHANGES TO AGREEMENT OR OFFERINGS
We reserve the right to suspend, discontinue, or make changes to the Offerings (including to their description, pricing, and availability), this site, our policies, and this Agreement at any time. Your continued use of any Offering after the effective date of any such change constitutes your acknowledgement and acceptance of the change.
4. TRADEMARKS AND COPYRIGHTS
All content included in or made available through any Designer Brand Offering, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software (including any compilations thereof), is the property of Designer Brand or its content suppliers and protected by U.S. and international copyright laws. All graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Designer Brand Offering are trademarks or trade dress of Designer Brand in the U.S. and other countries and may not be used in connection with any product or service that is not Designer Brand ’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Designer Brand . All trademarks or trade dress not owned by Designer Brand that appear in any Designer Brand Offering are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Designer Brand .
All rights not expressly granted to you in this Agreement are reserved and retained by Designer Brand or its licensors, suppliers, publishers, rightsholders, or other content providers.
We respect others’ intellectual property rights, and we reserve the right to delete or disable Content alleged to be infringing, and to terminate the accounts of alleged infringers. To review the complete Copyright Dispute Policy and learn how to report potentially infringing content, click here.
5. CONSENT TO ELECTRONIC CONTACT; USER COMMUNICATIONS
When you use any Designer Brand Offering, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
6. NO GUARANTEES; NO LIFE AND SAFETY OR CRITICAL USES
We do not guarantee that the Designer Brand Offerings, including any notifications or alerts, are accurate, reliable, always available, timely, or complete. The Designer Brand Offerings are provided for informational purposes only. You agree that Designer Brand is not responsible for any damages caused by the failure, unavailability, error, or delay of the Designer Brand Offerings (including loss of your Content), regardless of whether such issue is within Designer Brand ’s control. Except for Professional Monitoring Solutions (as defined below), Designer Brand Offerings are not monitored security services or emergency notification services. Unless you have separately purchased Professional Monitoring Solutions that include emergency notification services, you understand that Designer Brand will neither monitor emergency notifications nor attempt to dispatch emergency authorities to your home.
7. RETURN AND REFUNDS
a. Risk of Loss
All purchases of physical Offerings sold by us are made pursuant to a shipment contract. This means that the risk of loss and title for such goods pass to you upon delivery to the carrier.
b. Return Policy and Refunds
Designer Brand does not take title to returned physical Offerings until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Designer Brand does not take title to the refunded item. For more information about our returns and refunds, please see the Return Policy.
c. Order Limits / End-User Customers Only
Designer Brand reserves the right, in its sole discretion, to refuse or cancel any order and limit order quantity. Designer Brand may also require additional qualifying information prior to accepting or processing any order.